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Industry Defining Software

Claims Management & Policy Administration

JW Software was started in 1989, as a software company designed to create custom business applications for small businesses in the St. Louis area. The company found a niche in the insurance industry, specifically Third-Party Administrators that needed Claims Management Software to manage their business needs and launched the claims management software FileHandlerTM. FileHandlerTM has become a trusted software solution in the claims and risk management market for the past 30 years.

JW Software continued its growth and evolution in 2017 with the launch of FileHandler EnterpriseTM, an updated claims management solution incorporating the newest technology and security to the system. FileHandler EnterpriseTM, the flagship Claims Management Software, and PolicyHandler, a complete Policy Administration System, have evolved to develop a comprehensive web-based software solution for businesses to effectively manage insurance claims and workers’ compensation policies.

Our industry-defining software is fully integrated and customizable. From branding to feature customization, our team can help you create the perfect solution for your business needs. We provide regular enhancements and updates to stay up to date on the latest market changes and industry developments.

To learn more about our Claims Management and PolicyHandler software contact our experts. We can schedule a demo that will allow you to see how our software can help you.

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30 years in business

Your Business, Our Solution

JW Software’s proprietary cloud-based solution is a comprehensive, multi-line claims management software that has evolved into a mission critical application for Claims Managers, Risk Managers, Third-Party Adjusters and many other professions to manage claims quickly, improve productivity, automate, track events, and avoid costly errors. With the FileHandler Enterprise system, users can effectively track and mitigate risks to enhance the business processes.

Third-Party Administrators

JW Software, Inc. has worked closely with Third-Party Claims Administrators to provide them with streamlined Claims Management Software that is designed to optimize their workflow. As a Third-Party Administrator, we understand the need for flexibility, organization, and efficiency when dealing with insurance claims, no matter the volume.

  • Manage and close claims quickly

  • Improve productivity

  • First Notice of Loss access for Clients

  • Enhance claim reporting

  • Automate workflows

Managing General Agent (MGA)

FileHandler Enterprise can help MGAs streamline their workflow and claim management to better serve their agencies and clients. Manage claims, communication, payables and billing all in one location. Keep track of policies, clients and regional reports for your clients.

  • Prevent client losses

  • Policy Interface for seamless integration

  • View Only Users available for client access to reports and information

  • Real-Time Dashboards

  • Manage and close claims quickly

Insurance Brokers

JW Software developed our claims administration software, FileHandler Enterprise, to efficiently manage a wide range of insurance claims including auto, property, workers' compensation, general liability and more. In addition to this, our all-in-one product offers efficiency tools and custom reporting to make the most of your data.

  • Facilitate Client Losses

  • Provide Real Time Reporting

  • First Notice Of Loss Access For Your Clients

  • Risk Tools and Dashboards

Risk Managers

As a risk manager, it is essential for the claims system to provide information quickly and efficiently. Our claims management software FileHandler Enterprise is designed with just that in mind, with built-in automation and reporting. Risk Managers can produce valuable risk assessment reports and streamline workflow to be as efficient as possible.

  • Effectively track and access claims

  • Improve productivity

  • Interface with TPAs, Carriers, and HR Systems

  • Instant Reporting

  • Real-Time Dashboards

Risk Pools

Manage the claims, risk and insurance data with FileHandler Enterprise to help improve pool administration, productivity and workflow. JW Software also optimizes important administrative tasks such as lines of communication, assigning policies, and effectively managing member certificates of coverages.

  • Loss prevention

  • Seamless integration

  • Streamlines workflows

  • Receiving/updating invoices

Insurance Carriers

Manage and pay claims utilizing the FileHandler Enterprise multi-line claims management software. Streamline and automate workflows to effectively track payments, billing, reserves, and claim data in real-time. In addition to this, our all-in-one product offers efficiency tools and custom reporting to make the most of your data.

  • Manage claims quickly

  • Improve claim reporting

  • Prevent client losses

  • Make Payments to Claimants, other parties, or vendors through the system

  • Time Billing system for services

Professional Employment Organizations (PEO)

Help your clients manage their claims process, workers' compensation, OSHA and 1099 reporting, as well as, improve their payables, human resource functions, and other administrative needs necessary to running your business with the help of JW Software’s FileHandler Enterprise.

  • Improve claim reporting

  • Manage claims quickly

  • Automate workflows

  • Avoid costly errors

Self Insured Companies

Efficiently manage your claims process within the FileHandler Enterprise Claims and Risk Management Software to better mitigate risk, provide real-time reporting, and customizations. As a Self-Insured, we understand the need for flexibility, organization, and efficiency when dealing with insurance claims, no matter the volume.

  • Manage and close claims quickly

  • Prevent client losses

  • Improve productivity

  • Avoid costly errors

TPA's

Insurance Brokers

Risk Managers

Managing General Agent

Risk Pools

Carriers

PEO's

Self Insured

Industry Leading Services

Support Solutions Designed for Your Business Needs

JW Software’s skilled professionals and customer service excellence are what accounts for our Industry Leading Services. We take great pride in our unparalleled support services to ensure quality customer training and proficient product updates. Look below at some of the support services we offer our clients.

Software Training

Software Training

Included with the JW Software Support and Maintenance is unlimited phone, web, and remote training and support. All training and support are handled by the JW support experts at our St. Louis, Missouri based Headquarters.

*On-site training for our clients is also available for an additional charge.

Software Training
JW Software Project Implementation

Project Implementation

Our team at JW Software uses a proven template for our implementation process. We have found that a properly planned implementation process is key to having an efficient transition. This process includes 6 phases and has helped our team install software for over 200 clients with a 100% success rate. Ask our experts about our project implementation services.

Project Implementation
Maintenance Services

Maintenance

The FileHandler Enterprise and Policy Systems are kept up to date with the latest features and industry standards, as well as, the latest efficiency enhancements. The solutions also organically evolve to meet the changing needs of the marketplace through user feedback and suggestions that are obtained at the JW Software User Group.

Maintenance

Our Track Record Of Success

JW Software is simply the best. Their customer service support team was there for us on day one, and they are still there for us eleven years later. When we made the decision to go with our 3rd generation of FileHandler, expectations were high – and ...
Diana C.
A very well designed product which manages an extensive amount of detail and a very responsive vendor. The customer service JW Software provides is exemplary.
Aryle P.
I have been in the business for 28+ years, this is the easiest system to learn. Absolutely love JW software’s product, very easy to use. Customer Service is great, always get someone on the phone, always willing to help out and make sure you ...
Gretchen F

Our Track Record Of Success

Aurora Public Schools is extremely excited about the opportunity to automate our claims tracking across all lines. The support and implementation process has gone very well and the JW staff have been ...
Julie M.
JW Software is simply the best. Their customer service support team was there for us on day one, and they are still there for us eleven years later. When we made the decision to go with our 3rd ...
Diana C.

Our Track Record Of Success

We’ve used File Handler for over a decade now and it’s the best claim-handling software we’ve found. We’ve had temp adjusters learn it quickly and comment that they’ve seen dozens of other systems ...
Richard C.

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