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JW Software Insurance CIO Award

Industry Defining Software

Claims Management & Policy Administration

JW Software was started in 1989, as a software company designed to create custom business applications for small businesses in the St. Louis area. The company found a niche in the insurance industry, specifically Third-Party Administrators that needed Claims Management Software to manage their business needs and launched the claims management software FileHandlerTM. FileHandlerTM has become a trusted software solution in the claims and risk management market for the past 31 years.

JW Software continued its growth and evolution in 2017 with the launch of FileHandler EnterpriseTM, an updated claims management solution incorporating the newest technology and security to the system. FileHandler EnterpriseTM, the flagship Claims Management Software, and PolicyHandler, a complete Policy Administration System, have evolved to develop a comprehensive web-based software solution for businesses to effectively manage insurance claims and workers’ compensation policies.

Our industry-defining software is fully integrated and customizable. From branding to feature customization, our team can help you create the perfect solution for your business needs. We provide regular enhancements and updates to stay up to date on the latest market changes and industry developments.

To learn more about our Claims Management and PolicyHandler software contact our experts. We can schedule a demo that will allow you to see how our software can help you.

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31 years in business

Industry Leading Services

Support Solutions Designed for Your Business Needs

JW Software’s skilled professionals and customer service excellence are what accounts for our Industry Leading Services. We take great pride in our unparalleled support services to ensure quality customer training and proficient product updates. Look below at some of the support services we offer our clients.

Software Training

Software Training

Included with the JW Software Support and Maintenance is unlimited phone, web, and remote training and support. All training and support are handled by the JW support experts at our St. Louis, Missouri based Headquarters.

*On-site training for our clients is also available for an additional charge.

Software Training
JW Software Project Implementation

Project Implementation

Our team at JW Software uses a proven template for our implementation process. We have found that a properly planned implementation process is key to having an efficient transition. This process includes 6 phases and has helped our team install software for over 200 clients with a 100% success rate. Ask our experts about our project implementation services.

Project Implementation
Maintenance Services


The FileHandler Enterprise and Policy Systems are kept up to date with the latest features and industry standards, as well as, the latest efficiency enhancements. The solutions also organically evolve to meet the changing needs of the marketplace through user feedback and suggestions that are obtained at the JW Software User Group.