FileHandler Enterprise

FileHandler Enterprise is a claims management software designed from the ground up to make the claims management process easier, smarter, and faster.

An Enterprise Level Claims Management Software

Revolutionize your claims management process with our advanced Claims Management Software tailored for lines of business, including Auto, Workers Comp, Property & Casualty, and General Liability. Designed with a focus on insurance claims and risk management, FileHandler Enterprise™ sets the industry standard. 
Elevate your claims administration across various lines of business with live dashboards, detailed reporting, business intelligence tools, and cutting-edge security technology. Take charge of your insurance claims software needs—experience efficiency redefined.

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Business Solutions for Claims Management

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Increase Efficiency

Our intuitive claims management software is great for third party administrators (TPA's), insurance carriers, risk pools, risk management companies, and a variety of other business professionals looking to make better and faster claims management decisions.

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Save Time and Money

FileHandler Enterprise™ software will help you manage and close claims quickly, process payments to parties or vendors, and provide advanced reporting necessary to manage your business.

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No matter your size, our software is scalable from one employee to thousands. Get started with our team to schedule a full walkthrough and demo.

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About Our Claims Management SoftwareWhy Should You Consider FileHandler Enterprise?

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Manage the Entire Claims Lifecycle

Our claims management software enables the user to manage the entire claims lifecycle, from first notice to settlement. It provides:

  • Workflows
  • Automated business rules
  • Reports
  • Third-party integrations
  • Easy to understand intuitive interfaces

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Improve Claims Processing

FileHandler Enterprise enables your company to implement business automation that can…

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Reduce Claims Cycle Times

FileHandler Enterprise can help increase the efficiency of your claims management process and improve customer satisfaction. Our business automation helps you save time by:

  • Streamlining standardized processes
  • Allowing you to reach work quicker with more accurate information

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Task Management Systems

In some instances, where automation may not work as well, a task management system like FileHandler Enterprise can or will help your business with the following…

  • Simplify the workflow for claims management
  • Organize customer information
  • Generate reports with ease

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Risk Management Information System

Before using a claims management software like FileHandler Enterprise, many companies rely on spreadsheets or outdated in-house software to manage their claims. We can help:

  • Speed up the risk management process
  • Make legal compliance easier
  • Secure your information from data breaches

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Industry-Leading Hosting and Security

Our Hosting with standard Hot-Site Disaster Recovery is backed by industry leading cybersecurity certifications, as well as, an uptime guarantee:

  • Hot-site DR keeps a mirrored version of the application running with up to 5-minute old data.
  • 99.9% Uptime Guarantee
  • The FileHandler Enterprise™ application is compliant with industry standard certifications such as: PCI-DSS, NIST, SOC 1, SOC 2, SOC 2 +HiTrust, GLBA, and HIPAA.
  • Also complies with ITAR, FISMA, and the EU-US Privacy Shield.
  • 24/365 security and performance monitoring.
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Key FeaturesRedefining Claims Management & Reporting

Our claims management software supports the full life cycle of a claim, from intake through payment. It was designed to be efficient and easily understandable with as few steps between processes to manage the claim.

Insurance Claims Management

Risk Management with FileHandler Enterprise

A Risk Management Information System or RMIS is an organizational system for user data that serves as a base point for…

  • Generating Reporting Data
  • Automating the Risk Management Process
  • Streamlining Risk Management for a Wide Variety of Businesses

RMIS Reporting

FileHandler Enterprise is a flexible system that provides plenty of RMIS functionality including…

  • Location Maintenance
  • Exposure Tracking
  • Certificate Tracking
  • Values Collections
  • Advanced Reporting
Claims management

Third-party Integrations

We offer a variety of third-party integrations for systems of all kinds, including…

  • Accounting Interface
  • Medical Bill Review
  • Pharmacy Bill Review
  • Human Resources Systems
  • Payroll Systems
  • ISO ClaimSearch
  • TPA Platforms
  • Carriers
  • Policy Systems
  • EDI with States
  • ACH with Banking
  • and more

These third-party integrations are data transfers that can be scheduled to import/export data to and from the FileHandler Enterprise system.

Customized Third Party Integrations

Ensuring that our software works well with pre-existing systems is an essential part of our goal at JW Software. We can help create customized third-party integrations for your pre-existing ISOs, state systems, insurance systems, and much more.

Claims Process

Built In Dashboards
& Report Designer

Our claims management software helps you generate rich visual reports that suit your needs.


User customizable screens, layouts, and reports allow you to modify the look and feel of any report to meet your business's needs perfectly.


Exportable reports will enable you to easily share those reports in various formats, including MS Word, Excel, PDF, JPG, and PNG. Build reports that help your business effectively manage the claims process.

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Enhanced Automation & Seamless Communication

Our software features fully integrated automation and integrated contact management tools that allow the user to maintain communication directly from the claim file, keeping all correspondence in one location.

Enhanced Automation

FileHandler Enterprise offers over 50 standardized business automation rules to streamline your claims management processes.

Increased Efficiency

From creating tasks to automating workflows, the business rules will increase the efficiency of your team. Attach business rules to virtually any button in the system and automatically generate, emails, letters, reports, diaries, notifications, or notes on the completion of a task.

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Claims Management SolutionsAdditional Features

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Claim Notes and Diaries

Improve workflow with scheduled notices of important tasks or updates about the claim.

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Claim Chronology

Gives a snapshot of all activity associated with a claim with time and date stamp.

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Integrated Images and Attachments

Upload images and attachments directly to notes, diaries, and payments with our optional imaging module.

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Billing Functionality

FileHandler Enterprise features a complete time billing system, that allows users to invoice effectively for their time, post time and expenses transactions for services and flat fee transactions, and print invoices within the application.

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Browser Independent

FileHandler Enterprise is HTML 5 and CSS3 compliant, which also provides more freedom to use your favorite web-browser. This ensures a more personalized user experience, as well as, the ability to utilize mobile devices.

Support SolutionsIndustry Leading Services

JW Software's skilled professionals and customer service excellence are what accounts for our Industry Leading Services. We take great pride in our unparalleled support services to ensure quality customer training and proficient product updates. We have developers on staff, focused on delivering a product that works specifically for your business. Look below at some of the support services we offer our clients.

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Software Training

Included with the JW Software Support and Maintenance is unlimited phone, web, and remote training and support. All training and support are handled by the JW support experts at our St. Louis, Missouri based Headquarters.

*On-site training is available for an additional charge.

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Project Implementation

Our team at JW Software uses a proven template for our implementation process. We have found that a properly planned implementation process is key to having an efficient transition. This process includes 6 phases and has helped our team install software for over 200 clients with a 100% success rate. Ask our experts about our project implementation services.

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The FileHandler Enterprise and PolicyHandler Enterprise™ are kept up to date with the latest features and industry standards, as well as, the latest efficiency enhancements. The solutions also organically evolve to meet the changing needs of the marketplace through user feedback and suggestions that are obtained at the JW Software User Group.

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ReviewsWhat Our Customers Are Saying

Testimonial 1

"Personal and Attentive Support"

Administrator in Insurance

"JW Software provides personal and attentive support for FileHandler Enterprise. There is little wait time and it's nice to contact a person when we run into issues."

Testimonial 2

"Numerous Tools Available to an Admin"

CompOne Adminstrators, Inc.

"The numerous tools available to an admin to design screens and business rules for claim handling efficiency."

Testimonial 3

"Integrates Seamlessly with our Software"

Administrator in Staffing and Recruiting

"Software menu is intuitive. Pages are customizable to fit our institutions needs for multiple lines of business. Integrates seamlessly with our accounting and HR software. Customer service is responsive, knowledgeable and effective."

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Manage and Close Claims

Manage claims, process payments to parties or vendors, and provide advanced reporting necessary to manage your business - no matter the size of your company or business.


Streamline the Policy Life Cycle

PolicyHandler Enterprise's capabilities include data-driven rating tools, quoting, automated renewal processes, billing, and optional workflow tools while staying up-to-date with the latest policy tools.

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