Software Training

JW Software offers unlimited phone, web, and remote training as a part of our support and maintenance agreement. Our experienced quality assurance team offers personalized, professional software training and support services which include: Training, Custom Development Definitions, Business Analysis, Testing, and more. We work with third-party advisors, risk managers, self-insured companies, and a variety of other claims and policy administration professionals across the United States to help support their staff with both phone and web-based training services.

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Typical Training Offerings

General User Training Icon

General User Training

Training sessions to teach the basics of FileHandler Enterprise™ – Reserves, Payments, Correspondence, Litigation, Subrogation, Status, Notes, and Claim Information.

FHE Administrator Training Icon

FHE Administrator Training

This training covers Administration of FileHandler Enterprise™ Security, Check Printing, End User Support, Billing, Reporting, and other functions.

FH Report Training Icon

FH Report Training

This training covers the standard reporting methodology – including, filtering, grouping, simple report builder and running the reports in a variety of formats – including PDF, word, excel.

Advanced Reporter Training Icon

Advanced Reporter Training

This advanced training class focuses on creating reports utilizing the Report Designer, including Express Reports, Advanced Reports, and more.

Screen Builder Training Icon

Screen Builder Training

Training on the FileHandler Enterprise™ Enterprise Screen Builder Component, that is included as a part of the standard application.

'Train-the-Trainer' Icon


This is a top-down training approach to train the project manager or managers on the overall system to train others within their organization.

Contact Our Team for Software Training Support

If you are a current client and you need help, contact JW Support at 314-843-5950 for more information. To send an email click the contact support link below:

Contact FileHandler Enterprise™ Support     Contact PolicyHandler Enterprise™ Support


Manage and Close Claims

Manage claims, process payments to parties or vendors, and provide advanced reporting necessary to manage your business - no matter the size of your company or business.


Streamline the Policy Life Cycle

PolicyHandler Enterprise's capabilities include data-driven rating tools, quoting, automated renewal processes, billing, and optional workflow tools while staying up-to-date with the latest policy tools.

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