"Very intutitive. Support is always there to help when problems arise"
"The drag and drop feature in document management is a huge time saver as well as the ability to view attachment without opening. The screens are customizable to my company's needs. The reporting tool is very different from the legacy system. Creating Adhoc reports has been difficult without assistance."
— User in Insurance
"Great to Work with and a Great Product"
"It's a one stop platform for handling claims across lines of business. The system is highly configurable out of the box and JW Software helps you build it to what you need. The ability to customize the system is there, but with the configurations available, you can accomplish your process without needing special development."
— Mike S.
"FileHandler Enterprise™ Is Very User Friendly"
"You can easily move throughout the system. The staff is very helpful when there are problems."
— Sarah P.
"The client dashboard program. It has been very useful."
— Michael M.
"Filehandler Enterprise is very easy to use, especially if you were on the legacy system."
— Jill J.
"An Excellent Claims System With Even Better Support"
"JW Software provides personal and attentive support for FileHandler. There is little wait time and it's nice to contact a person when we run into issues."
— Administrator in Insurance
"Great Claims Management Software and Support"
"The system is extremely user friendly for my claims managers, adjusters, support staff and clients. The JW Software support staff are easy to reach and extremely knowledgeable. Any claims management system is only as good as the staff that supports it, and JW Software has always provided excellent support staff over the last 10 years we have been with them. The system is always on-line..."
— Joshua C.
"FHE has several great qualities that are easy to use. The ability to move screen from screen without pause is the best feature. It is easy to read, and proivdes up to date information quickly for diary, new attachments, and new claims. Time-saving when numerous attachments are needed, easy to click on all, download and forward. This makes us more productive. The only downside is finding an attachment to a file note in the attachment section if the file is old and has 100's of attachments. Work through the whole system. Self-explanatory mostly, and easy to get used to."
— Michael C.
"A True Claims System"
"The system support and responsiveness is a true partnership. The numerous tools available to an admin to design screens and business rules for claim handling efficiency. Enhanced Dashboards and Reports is the first benefit. Looking to continue to streamline and automate workflows."
— Robert D.
"It is a good claims amanagement process and possible to customize to any company's needs"
"I like that you can find everything related to a claim in one place. I like that emailing and communication can happen straight from the system. I like that JW will work with you to integrate with other company software as needed. It's an excellent tool for managing insurance losses and incidents. I recommend you work with JW software closely to set up your first notice screens so that you are getting the information from your intake process. These can be specialized to your companies needs, and I wish we had done this process better in the beginning."
— Bethany F.
"Great software for claim administration and tracking of Workers’ Compensation cost."
— Enrique L.
"Exceptional Support Team / Great User Interface"
"The software is one of the only fully customizable claims applications that I have used giving the DB Admin the ability to be able to create their own dashboards, reports, and user interface all while maintaining a relational database. The Support team is exceptional, they really work with the client to ensure they are getting what they need out of the product and always very responsive to any..."
— Caitlin P.
"The system is very flexible for WC tracking needs as is the pricing."
"Claim and data management is much improved with this software. The data graphs are not the easiest to build and it doesn't quite have all calculations built in for comparison graphing. I would also really like the ability to export data from the search results as well as export data from the graphs results."
— Adminstrator in Staffing and Recruiting.
"The System Is Very Flexible for Wc Tracking Needs as Is the Pricing"
"Notes and document manager, home page data graphs."
— Administrator in Staffing and Recruiting
"Longtime User, Loving Enterprise"
"The Enterprise version represents a huge improvement in the under interface and accessibility, ease of integrating with email and communicating outside of the system."
— Scott S.
"Great Features Coupled with Excellent Customer Service"
"Software menu is intuitive. Pages are customizable to fit our institution's needs for multiple lines of business. Integrates seamlessly with our accounting and HR software. Customer service is responsive, knowledgeable and effective."
— Administrator in Higher Education
"FileHandler™ GREAT WC & HR System"
"I love seeing the cost associated with our WC cases for each of our injured employees. This section of the FH system makes my job so much easy. I used to struggle with the old system I used to use. I like how FH keeps track of the OSHA recordable days of each case. It generates letters to employees. It can keep all the correspondence I received from Dr's., attorneys, physical therapy..."
— Administrator in Staffing and Recruiting