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One Claims Platform for All lines of Business
Built for Every Claims Process
FileHandler Enterprise™ is a powerful, fully configurable claims management software built to support every aspect of the claim’s lifecycle, from first notice to closure.
Whether you’re processing claims or simply tracking them, FileHandler Enterprise™ helps you keep control of your data, streamline your workflow, and make smarter decisions.
All-In-One
Claims Management Software
FileHandler Enterprise™ gives you everything you need to manage claims from start to finish. Automate routine tasks, track real-time claim status, and simplify reporting with a flexible, modern platform designed for TPAs, self-insured groups, insurance carriers, and public entities.
Built for any business that needs to track and manage claims efficiently, FileHandler Enterprise™ adapts to your process – no matter how complex. Want to learn more about selecting a claims management software? Read more on what to look for in a claims processing system.
Ready to see it in action? Contact us and schedule a free live demo today. We’ll show you how FileHandler Enterprise™ can support your claims operation from day one.
Business Solutions for Claims Management
Increase Efficiency
Our intuitive claims management software is designed for third party administrators (TPA’s), insurance carriers, risk pools, risk management companies, and other professionals who need faster, smarter claims management and better decision-making.
Save Time and Money
FileHandler Enterprise™ helps you efficiently manage and close claims, automate payments to parties or vendors, and provides advanced reporting tools that give you the insights needed to run your business smoothly.
Scalable
Our claims management software adapts to your business size, from a single user to thousands. It delivers reliable performance and grows with you. Schedule a walkthrough with our team to see how FileHandler Enterprise can support your claims management today and beyond.
Manage the Entire Claims Lifecycle
FileHandler Enterprise supports the full lifecycle of a claim – from FNOL to final payment and closure. Whether you’re handling complex workers’ comp cases or straightforward liability claims, our claims management software keeps your team organized, efficient, and compliant. You’ll get tools for:
- Fast intake and claim setup
- Real-time status tracking
- Workflow automation
- Integrated document and communication logs
- Payment processing
- Robust reporting and analytics
Improve Claims Processing
Streamline your claims process with built-in automation that reduces manual steps and improves consistency. FileHandler Enterprise™ helps your team work faster by automating routine tasks across the claims lifecycle. With our claims management software, you can:
- Automatically assign tasks to the right team members
- Schedule reports to run and distribute on a timeline
- Verify coverage at the start of the claim
- Trigger personalized communication at first notice of loss (FNOL)
Reduce Claims Cycle Times
Speed up claims decisions with smarter workflows and built-in automation. FileHandler Enterprise™ improves efficiency across every step of the claims process – helping your team resolve claims faster, reduce delays, and deliver a better experience from FNOL to closure. Our claims management software helps you:
- Streamlining standardized processes
- Eliminate delays with automated task assignments
- Speed up approvals with built-in rules and validations
- Track progress in real time to avoid bottlenecks
- Respond quickly with customizable alerts and workflows
Task Management Systems
Not every step in the claims process can be fully automated, and thats’s where FileHandler Enterprise’s task management shines. Assign tasks by role, claim status, or business rules to ensure nothing slips through the cracks. Stay ahead with reminders, monitor workloads, and boost accountability across teams. With our claims management software, you can experience:
- Assign tasks based on role, claim status, or business rules
- Set reminders and automated diary entries to stay ahead of deadlines
- Monitor team workloads and outstanding tasks in one place
- Improve accountability across teams and departments
Risk Management Information System
Before switching to a claims management software like FileHandler Enterprise™, many organizations rely on spreadsheets, outdated in-house tools, or disconnected systems to manage their claims. That often leads to lost data, delays, and inconsistent reporting.
We can help you move beyond that. FileHandler Enterprise acts as a centralized Risk Management Information System (RMIS), giving you:
- Real-time visibility across locations, departments, or TPAs
- Configurable dashboards and reports to monitor KPIs and loss trends
- Secure access controls for internal teams, brokers, or carriers
- Seamless integrations to feed data to finance, HR, or external systems
Industry-Leading Hosting and Security
We take your data seriously. FileHandler Enterprise™ is hosted in a highly secure, high-availability environment designed to keep your system running, no matter what. With hot-site disaster recovery, your application is mirrored in real time, ensuring data is never more than five minutes out of sync.
Whether you’re a small team or a large enterprise, you’ll get enterprise-grade hosting and security from day one, without extra setup or hidden fees.
- 99.9% Uptime Guarantee
- Hot-site Disaster recovery: A continuously mirrored instance with data replication every five minutes
- 24/365 Security & Performance Monitoring
- Certified Compliance: PCI-DSS, NIST, SOC 1, SOC 2, SOC 2 + HITRUST, GLBA, HIPAA
- Additional Compliance: ITAR, FISMA, EU-US Privacy Shield
Key Features
Redefining Claims Management Software
Our claims management software is built to support the entire claims lifecycle, from intake to final payment. It’s designed to to reduce steps, eliminate unnecessary work, and make the claims process easier to follow. Whether you’re managing high-volume claims or just tracking key incidents, FileHandler Enterprise helps you stay organized, automate routine tasks, and keep everything moving without delays. Built with a robust reporting engine and the ability to create customizable reports, you get the insights you need to monitor performance and improve your claims management operations.
Tools That Go Beyond Claims
Risk Management
FileHandler Enterprise™ isn’t just a claims management software, it’s also a powerful risk management platform. With built-in RMIS functionality, it helps you track exposure, maintain accurate records, and stay ahead of compliance needs, all in one place. Whether you’re managing multiple locations or monitoring high-value assets, FileHandler Enterprise™ keeps your data organized and accessible.
Core risk management tools include:
- Location Maintenance: Maintain a centralized database of all insured locations.
- Exposure Tracking: Track and manage exposures across lines of business.
- Certificate Tracking: Monitor insurance certificates and ensure timely renewals.
- Values Collections: Gather and update property values for underwriting and planning
- Advanced Reporting: Generate custom reports on assets, trends, incidents, and more.
Whether you’re in risk, claims, or compliance, FileHandler Enterprise™ provides the visibility and control you need.
Third-party Integrations
We offer a variety of third-party integrations for systems of all kinds, including…
- Accounting Interface
- Medical Bill Review
- Pharmacy Bill Review
- Human Resources Systems
- Payroll Systems
- ISO ClaimSearch
- TPA Platforms
- Carriers
- Policy Systems
- EDI with States
- ACH with Banking
- and more
These third-party integrations are data transfers that can be scheduled to import/export data to and from the FileHandler Enterprise™ system.
Customized Third Party Integrations
Ensuring that our software works well with pre-existing systems is an essential part of our goal at JW Software. We can help create customized third-party integrations for your pre-existing ISOs, state systems, insurance systems, and much more.
Built In Dashboards & Report Designer
Our claims management software helps you generate rich visual reports that suit your needs.
Customizable
User customizable screens, layouts, and reports allow you to modify the look and feel of any report to meet your business’s needs perfectly.
Exportable
Exportable reports will enable you to easily share those reports in various formats, including MS Word, Excel, PDF, JPG, and PNG. Build reports that help your business effectively manage the claims process.
Claims Management Software that Works for You
Enhanced Automation & Seamless Communication
Our claims management software includes built-in automation and contact management tools, enabling users to handle all communications right within the claim file. This keeps every message and update organized in one place, improving workflow and ensuring nothing gets missed.
Enhanced Automation
FileHandler Enterprise™ comes with over 50 built-in business automation rules designed to simplify and accelerate your claims management processes.
Increased Efficiency
Automate tasks and workflows effortlessly. Attach business rules to nearly any system action to automatically generate emails, letters, reports, diaries, notifications, or notes as tasks are completed, helping your team work smarter and faster.
Claim Notes and Diaries
FileHandler Enterprise’s diaries and notes ensure nothing slips through the cracks. Schedule follow-ups, trigger task reminders, and document key updates throughout the lifecycle of a claim. With our claims management software you can stay organized, informed, and on schedule.
Claim Chronology
Provides a clear, timestamped snapshot of every action, update, and note related to a claim, giving your team full visibility into the claim’s history and helping ensure nothing gets overlooked.
Integrated Images and Attachments
Easily upload images and attachments directly to notes, diaries, and payments using our optional imaging module, keeping all related claim documents organized and accessible in one place.
Billing Functionality
FileHandler Enterprise™ features a complete time billing system, that allows users to invoice effectively for their time, post time and expenses transactions for services and flat fee transactions, and print invoices within the application.
Browser Independent
FileHandler Enterprise™ is HTML 5 and CSS3 compliant, which also provides more freedom to use your favorite web-browser. This ensures a more personalized user experience, as well as, the ability to utilize mobile devices.
Support Solutions
Industry Leading Services
JW Software’s skilled professionals and commitment to customer service are what set our claims management software apart. We take pride in delivering industry-leading support to ensure you get the most out of your system — from hands-on training to reliable product updates. With in-house developers and a team that truly understands the needs of claims professionals, we tailor our platform to fit your business. Explore some of the support services we provide to help you succeed.
