Who We Are &

What We Do!

JW Software, Inc. Industry Leading Provider of Claims Administration Software

JW Software was started in 1989, as a software company designed to create custom business applications for small business in the St. Louis area. The company found a niche in the insurance industry, specifically Third Party Administrators that needed Claims Management Software to manage their business needs, and launched the claims management software FileHandler™.

FileHandler™ has become a trusted software solution in the claims and risk management market for the past 28 years.
JW Software is continuing its growth and evolution in 2017 with the launch of FileHandler Enterprise™, the newest claims management solution incorporating the newest technology and security to the system.

FileHandler Enterprise™, the flagship claims management software, and PolicyHandler, a complete Workers’ Compensation Policy Management System, have evolved to develop a comprehensive web-based software solution for businesses to effectively manage policies and insurance claims.

Software Solutions You Can Trust!

File Handler Enterprise

FileHandler Enterprise™

FileHandler Enterprise™ is the newest, most innovative claims management software in the market. The system incorporates all of the functionalities of our current FileHandler system, but adds several new features such as business intelligence for claims and risk managers, an enhanced dashboard to track claims, added security functions, and the ability to quickly customize workflow.


PolicyHandler™ is a complete, web-based, Workers’ Compensation Policy Administration System. PolicyHandler™ is designed for all aspects of policy administration to effectively manage, issue, and quote policies for workers’ compensation.

Flexible & Efficient Services!


JW Software offers unlimited phone and web-based training and support, at no additional charge for our clients. All training and support is handled by JW support experts from our St. Louis, Missouri based Headquarters. *On-site training for our clients is also available. *Additional charges may apply.

Project Implementation

JW Software utilizes a standard template for the implementation process. This process includes six major phases: Identification, Design, Development, Testing/Validation, Production, and Post-Product. This methodology has helped JW Software implement over 200 clients over with a 100% success rate.


PolicyHandler and FileHandler software are updated each year with at least one major and several minor releases. All JW Software clients are members of our User Group and help to decide the new features included in the major release.

Data Conversion

We have converted over 200+ systems with a 100% success rate. Our experience provides extensive knowledge in database structures and data relationships in the industry.

Relationships that we’ve Built & Sustained!

JW Software 30 Years In Business

At JW Software, Inc. exceptional customer service is paramount. We pride ourselves on providing immediate response time and same day support resolutions for our customers to place us above the competition.

Claims Software with a Track Record of Success!

“I have been a customer of JW Software for 15 years. As a TPA handling self-insured workers’ compensation claims in multiple states, it is critical to have an IT partner that understands our business. With the ever-changing marketplace, our variety of custom needs, special mods, and customer service; JW is always there for us. If anyone is considering a new software provider, I would highly recommend JW Software, Inc.”

“With JW Software I can deliver customized solutions and data integrity to my TPA clients.”

Kelly W.

Vice President - Claims Director

“I have had excellent dealings thus far with JW Software and are very satisfied with their product. They are very responsive to our needs and when improvements are needed to the software, JW Software is very responsive.”

Len U.

Assistant Director

“The FileHandler product through JW Software has revolutionized the operations claims administration. Every business has it’s nuance and specialty. The JW development team has risen to each challenge we have presented them with and succeeded in customizing their software to meet the specific needs of our business. We have taken a paper intensive process, and transformed it into the fully electronic system that it should be. The result is optimized efficiency, real time visibility and transparency to the customer throughout the claims administration process.”

Jake G.

Vice President

“I am amazed at the depth at which FileHandler handles the detail. We have had access to and experience with major competitors and not for sale proprietary claims software and find FileHandler is on par with the best and better than most.””

Gerald B.

“Aurora Public Schools is extremely excited about the opportunity to automate our claims tracking across all lines. The support and implementation process has gone very well and the JW staff have been very responsive and wonderful to work with!”

Julie M.

“I have been in the business for 28+ years, this is the easiest system to learn. Absolutely love JW software’s product, very easy to use. Customer Service is great, always get someone on the phone, always willing to help out and make sure you understand. Love the way they can customize anything to accommodate our needs. Very user friendly and easy to navigate.”

Gretchen F.

Training & Quality Manager

“FileHandler by JW Software…Great Product…Great People! I have been using FileHandler since 2006 and purchased it for my own company in 2010. The FileHandler product provides everything a TPA needs to effectively manage their clients’ claims today, and in the future, as it continues to change with the demands of the industry. FileHandler is extremely easy to use, it has robust business rules, adhoc reporting and the flexibility to meet the unique needs of our individual clients. Every year JW Software enhances the product with direct input from their customer base, which is why we feel it will continue to provide the functionality needed in the future. In addition to the great software, they have always provided excellent customer service and support. We have had virtually zero down time outside normal updates and/or data conversions.”

Joshua C.


“Atlas is always looking to improve our customer service programs by adopting the best technology. FileHandler will improve Atlas’ workflow and allow us to spend more time building relationships with our customers.”

Dick A.

Chief Technology Officer

“We looked at about 6 or 7 different systems and we could not find the product that really met our needs. One of JW’s existing clients recommended FileHandler and after learning more about the product and company, we realized JW and FileHandler were for us. Since moving into production on the system, our claims adjusters manage their claim files more quickly because all the information is on one screen. Our old system required the adjusters to go back and forth between screens to view related claim information.”

Anne R.

Operations Manager

“A very well designed product which manages an extensive amount of detail and a very responsive vendor. The customer service JW Software provides is exemplary.”

Aryle P.

Application Support Lead

“JW Software is simply the best. Their customer service support team was there for us on day one, and they are still there for us eleven years later. When we made the decision to go with our 3rd generation of FileHandler, expectations were high – and it has exceeded our expectations! National insurance brokers, human resources consultants, and our national accounts marvel at this comprehensive, user friendly RMIS system.”

“We have utilized JW Software for the past 20 years and they have been outstanding in all aspects.’ They have updated their platform as technology has developed to provide us with the latest and greatest technology. Their customer service is outstanding. Their software is easy to navigate and provides us with the opportunity to customize fields to meet our needs. Our clients are always very impressed with our system.”

Diana C.

President & CEO

“We’ve used File Handler for over a decade now and it’s the best claim-handling software we’ve found. We’ve had temp adjusters learn it quickly and comment that they’ve seen dozens of other systems and File Handler is the easiest they’ve seen. It’s intuitive and flexible. We can add custom screens with client-specific fields that only show for that client. With JW’s helpful staff we learned how to access the backend database directly and share data with our accounting software. Support is always same-day and competent. Medicare reporting is built-in and easy to maintain. File Handler is always being improved with new features. I recommend File Handler and wouldn’t use anything else.”

Richard C.

MIS Director

Want to know more about JW?


Whats going on at JW Software?

NCCI 31ST Annual Issues Symposium 2019

Exhibiting at NCCI 2019 – JW Software, Inc.  An annually, dedicated workers’ compensation conference, NCCI’s Annual Issues Symposium (AIS) 2019 in Orlando, Florida addressed the market dynamic, the changing workforce, and the regulatory landscape of workers...

RIMS St. Louis 27th Annual Golf Classic

  Go strong, go long – May 2019 – JW Software, Inc. JW Software sponsored and participated in the St. Louis Chapter of the Risk and Insurance Management Society’s 27th Annual Golf Tournament at Whitmoor Country Club this past week.  With fore of our team members...

Solve All Your Risk Needs at RIMS

Countdown to RIMS2019 – April 2019 – JW Software, Inc. Let the countdown begin to the largest risk management event of the year, RIMS2019!  With less than 6 days until the annual risk management conference, JW Software is gearing up for another successful exhibition. ...

JWS Receives Spotlight Piece from Software Business Growth

Thriving in Software After 30 Years – JW Software, Inc. JW Software celebrates our 30th anniversary as the leading Claims Management and Third-Party Administrators Software in the industry.  With software solutions you can trust as well as flexible and efficient...

The Value of Minimizing YOUR Risk

Be more prepared.  Start with JW Software – JW Software, Inc.  Multiple risks continue to threaten people repeatedly as natural disasters and man-made problems lead to property loss and product recalls.  With our innovative solutions to increase ease of use and better...

Watch for FHE 2.0 at RIMS 2019

Exhibiting at RIMS 2019 – JW Software, Inc.  An annually, dedicated conference, RIMS 2019 features the largest exhibition of risk management with over 400 speakers.  With the opportunity to establish your presence in the marketplace, build relationships with current...

5 Reasons You Should Look at A New Claims Software:

  JW Software Can Help – February 2019 – JW Software, Inc.   Lack of customer support and service   Inadequate functionality of current system   Feeling stuck due to old versions and costly upgrades   Slow close rates of claims dues to manual settlement of claims  ...

JW Software Launches FileHandler Enterprise 2.0

FileHandler Enterprise 2.0 is HERE – February 2019 – JW Software, Inc. We’re excited to announce that FileHandler Enterprise 2.0 is now available!  This major update provides customers with a progressive interface that combines additional functionality with a new look...

JW Software 2018 Review

  Exceptional Service, Sales, and Success – January 2019– JW Software, Inc. 2018 proved to be another exceptional, record breaking, year for JW Software.  Strong growth in client partners, the doubling of office space, exciting new development rolled out in...

JW Software Hits 30th Milestone

    JW Software 30th Anniversary – January 2019– JW Software, Inc. JW Software celebrates our 30th anniversary as the leading Claims Management and Third-Party Administrators Software in the industry.  With software solutions you can trust as well as flexible and...

If you would like someone from JW Software to contact you to see how we may help you with your business needs, please fill out and submit this form.

JW Software, Inc. is a privately held company dedicated to providing the best claims management software system to the market since 1989. FileHandler Enterprise, PolicyHandler, and our customized solutions have helped our customers manage their business needs for over 28 years.

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