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Software Training Support

JW Software offers unlimited phone, web, and remote training as a part of our support and maintenance agreement. Our experienced quality assurance team offers personalized, professional software training and support services which include: Training, Custom Development Definitions, Business Analysis, Testing, and more. We work with third-party advisors, risk managers, self-insured companies, and a variety of other claims and policy administration professionals across the United States to help support their staff with both phone and web-based training services.

Typical Training Offerings:

  • General User Training: Training sessions to teach the basics of FileHandler – Reserves, Payments, Correspondence, Litigation, Subrogation, Status, Notes, and Claim Information.

  • FHE Administrator Training: This training covers Administration of FileHandler Security, Check Printing, End User Support, Billing, Reporting, and other functions.

  • FH Report Training: This training covers the standard reporting methodology – including, filtering, grouping, simple report builder and running the reports in a variety of formats – including PDF, word, excel.

  • Advanced Reporter Training: This advanced training class focuses on creating reports utilizing the Report Designer, including Express Reports, Advanced Reports, and more.

  • Screen Builder Training: Training on the FileHandler Enterprise Screen Builder Component, that is included as a part of the standard application.

  • ‘Train-the-Trainer’: This is a top down training approach to train the project manager or managers on the overall system to train others within their organization.

Contact Our Team For Software Training Support

If you are a current client and you need help, contact JW Support at 314-843-5950 for more information. To send an email click the contact support link below:

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