How JW Software Improved Compliance, Cut Costs, and Secured Client Data with TierPoint.

We’re honored to be featured in TierPoint‘s success story, highlighting how we strengthened compliance, improved operational efficiency, and delivered measurable cost savings. Their article, How JW Software Improved Compliance & Cut Costs with TierPoint, shines a spotlight on our commitment to protecting our clients’ trust while staying agile in a changing technology landscape.

Why SOC 2 Compliance Matters in Policy & Claims Management Software

Organizations of all sizes, from large insurance carriers to state agencies and self-insured companies, look to us for a secure, efficient system to track and manage insurance policies and claims. Our claims management software, FileHandler Enterprise, and workers’ comp policy administration software, PolicyHandler Enterprise, help our clients streamline and customize their workflows in an area where managing sensitive personal data is nonnegotiable.

The data we are safeguarding isn’t just records; rather, it’s personal, sensitive information tied to people’s livelihoods and health. Which means meeting SOC 2 standards means every control, from data access to disaster recovery, is verified against rigorous benchmarks designed to protect that information. For our clients, this means confidence that their systems can withstand both regulatory scrutiny and real-world threats.

The Role of Tierpoint

Ensuring top-tier security goes beyond building great software. That’s why we partnered with TierPoint, whose sole focus is secure, compliant data hosting backed by rigorous standards, including SOC 2 certification. By leveraging TierPoint’s infrastructure, we can guarantee the integrity of our clients’ data while maintaining peak performance across our software solutions.

The Results of Choosing the Right Partner

Partnering with TierPoint allowed our three-person IT team to meet compliance requirements, control costs, and maintain responsiveness. With access to:

• A secure, SOC 2-compliant infrastructure that safeguards sensitive data and streamlines audits.
• A dedicated VMware private cloud environment optimized for performance and reliability.
• Encrypted long-term storage using Pure Storage technology.
• Geographically diverse disaster recovery that ensures uptime and business continuity.

Our team gained peace of mind and the ability to focus on innovation and client service. Since the partnership. Since working with TierPoint:

• We’ve saved about $100,000 annually in compliance and infrastructure costs.
• We achieved an additional $4,000 in monthly savings through environmental optimization.
• Our billing review process now takes hours, not days, improving efficiency across the board.

Personalized Support for Clients

Now, with TierPoint handling the secure, compliant infrastructure, our IT team can dedicate its time to ensuring we can deliver personalized, hands-on support for our clients. From implementation and training to troubleshooting and workflow optimization, our team ensures that our clients are getting the most out of their software investment. This combination of secure technology and personalized service ensures clients can rely on us not just for software, but for a trusted partnership that supports their day-to-day claims tracking and policy administration.

The Human Side of a Technology Win

Compliance, security, and cost-effectiveness are often treated as competing priorities, but with the right partner, they can work together. TierPoint’s proactive migrations, detailed planning, and transparent communication ensured a smooth transition and provided us with confidence from day one. For our clients, this means continued assurance that their trust in our security standards is well-placed. For our team, it means more time to focus on building great software and serving the people who use it.

Read the full article here.
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