What to Look for in a Claims Processing System

When you’re managing claims, every delay, manual entry, or reporting issue adds friction to a process that should run smoothly. Whether you’re a third-party administrator juggling multiple clients, a self-insured group focused on internal risk, or a municipality simply tracking open claims with a TPA, having the right claims processing system in place makes all the difference.

The problem is, not every platform is built for the real world. Some are too narrow, designed for high-volume claims processing but lacking in flexibility. Others focus on one type of business and force every user to adapt to their mold.

At JW Software, we designed FileHandler Enterprise to do the opposite. It’s a complete claims system that scales to your operation and adapts to your claims process, not the other way around. Whether you need to track claims from intake to closure or automate a more complex workflow involving claims processing, reporting, and compliance, our platform provides you with the tools and control to do it right.

One Platform. All Lines of Business.

A modern claims processing system must be capable of handling multiple types of claims. With FileHandler Enterprise, you’re not stuck choosing between a platform for workers’ comp versus one for property. We support multiple lines of business out of the box, including:

• Workers’ Compensation
• General Liability
• Auto & Fleet
• Property
• Professional Liability
• And Custom Claim types like Cyber or Cargo

You can track, process, and report on claims across multiple programs without needing separate systems or messy integrations. Everything lives in one place, making your data easier to manage, report on, and share with key stakeholders.

Not Just for Adjusters

Some organizations need to process claims end-to-end, while others need visibility. FileHandler works for both. If you’re a city, county, or school district that uses a TPA to handle claims but still wants access to claim data and reports, the system is built to accommodate that, too. You control the access and the workflow.

That means you can stay informed without needing to fully manage the process internally.

Automation That Supports Your Claims Process

No one needs more software that gets in the way. FileHandler automates the things you’d rather not do manually, like status updates, task assignments, and scheduled reports, so your team can stay focused on resolution, not busywork. And because it’s configurable, you can tailor it to your exact process rather than creating a whole new claims management system.

Built to Integrate, Designed to Scale

No claims operation runs in a vacuum, and your claims management system shouldn’t either. FileHandler Enterprise is built with integration in mind, offering flexible API capabilities and connectivity with industry-standard tools and third-party systems.

Whether you’re syncing with accounting platforms, document storage systems, or external reporting tools, our system makes it easy to keep your data connected and accessible. From the beginning, we work to understand your environment. That means starting with a strong base platform, then building on it with the modules and integrations that make sense for your business’s operations. You won’t pay for features you don’t need, or get stuck in a rigid system that tries to do everything but solves nothing well.

You Buy What You Use

Every claims processing system is different. Some require advanced automation and detailed analytics. Others need straightforward tracking and real-time visibility. That’s why FileHandler is modular and configurable from the start.

We begin with our out-of-the-box base system, and during the demo process, we walk through your specific claims workflow. We’ll discuss optional modules, APIs, and integrations, as well as automation rules, diary setups, billing workflows, external feeds, and any portals you may need. From there, we tailor the platform to fit your process, not the other way around.

During implementation, our implementation team handles the migration of your historical data and works closely with you to review every screen and field. We customize layouts, forms, and workflows to make sure your team can get started quickly, with an intuitive system that reflects how you actually work.

Whether you’re generating reports, syncing payment data to accounting, or tracking TPA performance across multiple entities, FileHandler keeps your data where you need it- and makes sure it’s working for you.

Choosing the right claims system isn’t just about features.

It’s about fit. If you’re looking for a platform that actually supports your unique process—no matter how complex—FileHandler Enterprise gives you the control, automation, and visibility you need to handle claims your way.

Flexible. Scalable. Yours.

From a few users managing a self-insured program to large claims teams spread across multiple divisions, FileHandler is designed to scale. You get the structure you need with the flexibility to grow, adapt, and make changes as your operation evolves.

And because it’s built with reporting and analytics at its core, your team can access accurate, real-time data, whether you’re working a claim or reviewing trends at the end of the quarter.

By leveraging FileHandler Enterprise’s capabilities and our dedicated team’s support, businesses can transform their claims-handling processes, ensuring better outcomes and a competitive edge in the insurance industry. Contact our team today to discover how we can assist you in streamlining your claims process.