FileHandler Enterprise™ is an end-to-end claims management software built for organizations of all sizes that need to track, manage, and report on claims. It is used by state and county agencies, universities, schools, third-party administrators (TPAs), insurance carriers, self-administered funds, and small businesses that want to manage risk effectively.

Our claims management software captures every detail of a claim, making it easy to schedule and run custom reports. With automated workflows, streamlined communication, and comprehensive data tracking, FileHandler Enterprise™ helps save time, reduce errors, and improve claims outcomes. It is ideal for any organization looking to automate claims processes, close communication gaps, and gain better insights from claims data.

At the start of implementation, your dedicated support member joins calls, learns your workflow, and reviews your custom FileHandler Enterprise™ build. By Go Live, your Support Team member will know your claims processes inside and out and is ready to assist, write specs, and help you get the most from your software.
Our St. Louis–based Support Team offers unlimited training and assistance. That means your claims process is never interrupted. When you call, you reach a knowledgeable support specialist, never a call bank.

Every claims process is unique. That’s why FileHandler Enterprise™ offers extensive customization options to fit your exact needs. Starting with our out-of-the-box cms, we work with you to determine the integrations and workflows of your current system.  Including one-way and two-way interfaces with carriers, financial institutions, and any other systems required.

Next, is implementation. We review each screen with you, hide unused sections, and tailor fields, triggers, reports, and reserve structures to match your claims process.

Our hands-on approach ensures FileHandler Enterprise™ aligns with your organization’s specific claims process which makes it easier to manage, track, and resolve claims efficiently.

Yes. FileHandler Enterprise™ is an end-to-end claims management platform that starts with the First Notice of Loss (FNOL). Integrated portals allow FNOL submissions to flow directly into the system, ready for a handler or adjuster to take immediate action.

Our merge field letters and automation tools ensure that communication starts right away. They also help make sure no step in the process is overlooked. From the initial submission to final resolution, FileHandler Enterprise™ keeps every detail organized, timely, and on track.

Yes. FileHandler Enterprise™ includes a robust reporting engine with both standard and custom reports. Any data captured in the system can be pulled into reports.

Users can save and schedule reports for automatic distribution via email or within the system. This makes it easy to share insights and stay up to date on claims activity.

Yes, your data is always yours.
FileHandler Enterprise™ is proud to host with TierPoint which implements daily encrypted backups, isolation via dedicated storage, and robust disaster recovery tested annually.

We remove the burden of compliance, minimizing audit risk and providing peace of mind. Through our partnership with TierPoint, we meet stringent security frameworks, including SOC 2. FileHandler Enterprise™ keeps your data completely yours while also ensuring operational continuity, audit-ready compliance, and enterprise-grade protection.

It varies and depends on your claims platform needs and if you want your historical data pulled into the system.

For clients without data conversion or interface needs, our out-of-the-box system can be live in as few as 30 days. However, because FileHandler Enterprise™ is highly customizable, more complex claims processes, interfaces, and data conversion needs may take longer.

Regardless of whether you are using our out-of-the-box option or a fully customized build, we work closely with you to ensure a smooth transition into our claims management software.