Who We Are &

What We Do!

JW Software Inc.

JW Software was started in 1989, as a software company designed to create custom business applications for small business in the St. Louis area. The company found a niche in the insurance industry, specifically Third Party Administrators that needed Claims Management Software to manage their business needs, and launched the claims management software FileHandler™.

FileHandler™ has become a trusted software solution in the claims and risk management market for the past 28 years.
JW Software is continuing its growth and evolution in 2017 with the launch of FileHandler Enterprise™, the newest claims management solution incorporating the newest technology and security to the system.

FileHandler Enterprise™, the flagship claims management software, and PolicyHandler, a complete Workers’ Compensation Policy Management System, have evolved to develop a comprehensive web-based software solution for businesses to effectively manage policies and insurance claims.

Claims Software you Can Trust!

FileHandler Enterprise™

FileHandler Enterprise™ is the newest, most innovative claims management software in the market. The system incorporates all of the functionalities of our current FileHandler system, but adds several new features such as business intelligence for claims and risk managers, an enhanced dashboard to track claims, added security functions, and the ability to quickly customize workflow.


FileHandler™ is a comprehensive claims management software application that has evolved with technology, to be a fit in the claims management market for over 25 years. FileHandler claims administration tool helps manage insurance claims for workers’ compensation, auto, general liability, and property & casualty.


PolicyHandler™ is a complete, web-based, Workers’ Compensation Policy Administration System. PolicyHandler™ is designed for all aspects of policy administration to effectively manage, issue, and quote policies for workers’ compensation.

Flexible & Efficient Services!


JW Software offers unlimited phone and web-based training and support, at no additional charge for our clients. All training and support is handled by JW support experts from our St. Louis, Missouri based Headquarters. *On-site training for our clients is also available. *Additional charges may apply.

Project Implementation

JW Software utilizes a standard template for the implementation process. This process includes six major phases: Identification, Design, Development, Testing/Validation, Production, and Post-Product. This methodology has helped JW Software implement over 200 clients over with a 100% success rate.


PolicyHandler and FileHandler software are updated each year with at least one major and several minor releases. All JW Software clients are members of our User Group and help to decide the new features included in the major release.

Data Conversion

We have converted over 200+ systems with a 100% success rate. Our experience provides extensive knowledge in database structures and data relationships in the industry.

Relationships that we’ve Built & Sustained!

At JW Software, Inc. exceptional customer service is paramount. We pride ourselves on providing immediate response time and same day support resolutions for our customers to place us above the competition.

A Track Record of Success!

“I have been a customer of JW Software for 15 years. As a TPA handling self-insured workers’ compensation claims in multiple states, it is critical to have an IT partner that understands our business. With the ever-changing marketplace, our variety of custom needs, special mods, and customer service; JW is always there for us. If anyone is considering a new software provider, I would highly recommend JW Software, Inc.”

“With JW Software I can deliver customized solutions and data integrity to my TPA clients.”

Kelly M. Whorl

VP of Claims, MMMM-Claims Management of Missouri, LLC

“I have had excellent dealings thus far with JW Software and are very satisfied with their product. They are very responsive to our needs and when improvements are needed to the software, JW Software is very responsive.”

Len Urist

Assitant Director, Claims Management Ind.

“The FileHandler product through JW Software has revolutionized the operations claims administration. Every business has it’s nuance and specialty. The JW development team has risen to each challenge we have presented them with and succeeded in customizing their software to meet the specific needs of our business. We have taken a paper intensive process, and transformed it into the fully electronic system that it should be. The result is optimized efficiency, real time visibility and transparency to the customer throughout the claims administration process.”

Jake Gillis

Vice President, A-G Administrators

“I am amazed at the depth at which FileHandler handles the detail. We have had access to and experience with major competitors and not for sale proprietary claims software and find FileHandler is on par with the best and better than most.””

Gerald Busick

Associated Adjusters International

“Aurora Public Schools is extremely excited about the opportunity to automate our claims tracking across all lines. The support and implementation process has gone very well and the JW staff have been very responsive and wonderful to work with!”

Julie Meskimen

Aurora Public Schools

“I have been in the business for 28+ years, this is the easiest system to learn. Absolutely love JW software’s product, very easy to use. Customer Service is great, always get someone on the phone, always willing to help out and make sure you understand. Love the way they can customize anything to accommodate our needs. Very user friendly and easy to navigate.”

Gretchen Finch

Training & Quality Manager, Triad Group

“FileHandler by JW Software…Great Product…Great People! I have been using FileHandler since 2006 and purchased it for my own company in 2010. The FileHandler product provides everything a TPA needs to effectively manage their clients’ claims today, and in the future, as it continues to change with the demands of the industry. FileHandler is extremely easy to use, it has robust business rules, adhoc reporting and the flexibility to meet the unique needs of our individual clients. Every year JW Software enhances the product with direct input from their customer base, which is why we feel it will continue to provide the functionality needed in the future. In addition to the great software, they have always provided excellent customer service and support. We have had virtually zero down time outside normal updates and/or data conversions.”

Joshua P. Cockfield

Owner at, Louisiana Claims Administration

“Atlas is always looking to improve our customer service programs by adopting the best technology. FileHandler will improve Atlas’ workflow and allow us to spend more time building relationships with our customers.”

Dick Arneson

Chief Technology Officer, Atlas Van Lines

“We looked at about 6 or 7 different systems and we could not find the product that really met our needs. One of JW’s existing clients recommended FileHandler and after learning more about the product and company, we realized JW and FileHandler were for us. Since moving into production on the system, our claims adjusters manage their claim files more quickly because all the information is on one screen. Our old system required the adjusters to go back and forth between screens to view related claim information.”

Anne Roberson

Operations Manager, Freeman Administrative Solutions, Inc.

“A very well designed product which manages an extensive amount of detail and a very responsive vendor. The customer service JW Software provides is exemplary.”

Aryle Poweleit

Application Support Lead, Hudson Insurance Group

“JW Software is simply the best. Their customer service support team was there for us on day one, and they are still there for us eleven years later. When we made the decision to go with our 3rd generation of FileHandler, expectations were high – and it has exceeded our expectations! National insurance brokers, human resources consultants, and our national accounts marvel at this comprehensive, user friendly RMIS system.”

“We have utilized JW Software for the past 20 years and they have been outstanding in all aspects.’ They have updated their platform as technology has developed to provide us with the latest and greatest technology. Their customer service is outstanding. Their software is easy to navigate and provides us with the opportunity to customize fields to meet our needs. Our clients are always very impressed with our system.”

Diana Craft

President & CEO, Providence Risk & Insurance Services, Inc.

“We’ve used File Handler for over a decade now and it’s the best claim-handling software we’ve found. We’ve had temp adjusters learn it quickly and comment that they’ve seen dozens of other systems and File Handler is the easiest they’ve seen. It’s intuitive and flexible. We can add custom screens with client-specific fields that only show for that client. With JW’s helpful staff we learned how to access the backend database directly and share data with our accounting software. Support is always same-day and competent. Medicare reporting is built-in and easy to maintain. File Handler is always being improved with new features. I recommend File Handler and wouldn’t use anything else.”

Richard Catarineau

MIS Director, David Morse & Associates, Inc.

Want to know more about JW?

Whats going on at JW Software?

Welcome Becky to the JW Team!

Welcome Becky to the JW Team! - April 2018 - JW Software, Inc. Becky Riegel is the newest addition to our Quality Assurance team at JW Software. Becky will assist in testing, implementations, and onboarding of new JW Software clients. JW Software is...

Record Breaking Quarter in 2018

St. Louis, MO – April 2018 – JW Software, Inc. The first quarter of 2018 was the best revenue producing quarter in JW Software history! The successful launch of the FileHandler Enterprise product helped in realizing a 9% increase over the previous record. I am very...

Primacy Risk Goes Live!

St. Louis, MO – March 2018 – JW Software, Inc. Announced today that Primacy Risk Services has moved into production with the FileHandler Enterprise Claims Administrative software. Primacy Risk Services will utilize the FileHandler Enterprise product to...

JW Software is excited to announce four new additions to the company in the last 60 days

Dave Wieland- Dave Wieland III is a 2nd generation Wieland junior software developer now working at JW Software.Dave will be assisting the development team with the expansion and growth of the FileHandler Enterprise™ program. Mark Forsythe-  Mark Forsythe...

JW Software & RIMS 2018 Annual Conference & Exhibition!

JW Software is Gearing Up for the RIMS 2018 Annual Conference! JW Software will be exhibiting at RIMS 2018 from April 15 – 18 in San Antonio. Be sure to stop by our booth #820 and see JW Software's new Claims Administration System, FileHandler Enterprise™. RIMS 2018...

Welcome Gabe to the JW Team!

  JW Software is excited to announce our newest addition to the JW Software Development team, Gabe Murphy! Gabe is a recent graduate of the University of Missouri’s computer science program in St. Louis. Gabe will be assisting the development team with the expansion...

JW Software is Growing

2018 is going to be a big year for JW Software with the addition of new faces & growth into an expanded office space. JW Software recently announced they are looking for 10 additional employees to fill roles as Quality Assurance Specialists, C+ .NET developers, and...

Systems Administrator

JW Software is in search of a Systems Administrator.   JW Software is seeking an experienced Systems Administrator for our growing team. Our mission is to find a motivated and skilled IT professional to maintain and support our existing system infrastructure as we...

A Record Year for JW Software, Inc.

2017 was a record year for JW Software! The introduction of the new flagship product, FileHandler Enterprise, has been met with a tremendously positive response from current and new clients in the marketplace. The successful launch of the FileHandler Enterprise...

Quality Assurance Specialist

JW Software is in search of a Quality Assurance Specialist.   This role, while technical in nature, will be working closely with a variety of clients. The ideal candidate will have strong customer service skills and will be able to troubleshoot issues with the client...

If you would like someone from JW Software to contact you to see how we may help you with your business needs, please fill out and submit this form.

JW Software, Inc. is a privately held company dedicated to providing the best claims management software system to the market since 1989. FileHandler Enterprise, PolicyHandler, and our customized solutions have helped our customers manage their business needs for over 28 years.

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