Over 25 Years in Business

Servicing clients for over 25 successful years as a reputable and effective source in Insurance Technology Solutions our mission is…

“Providing clients a strategic combination of cutting-edge technology and unparalleled service to streamline operations, increase production and lower costs”

Unmatched Customer Service

At JW Software, Inc. we hold pride in our exceptional customer service. Immediate response time and same day support resolutions place us beyond compare.

Flexible and Efficient

PolicyHandler and FileHandler both offer ease of use, customizable work flows tools, and business rules for improving user efficiency.


A Claims Administration System

More About FileHandler

Claims Administration System Browser-based multi-line system designed to support carriers, third-party administrators, public entities and self-insured organizations in administering claims for all lines of business.



More About PolicyHandler

Workers Compensation Policy Management System designed to support all phases of the policy lifecycle, for example, application processing, issuance, commissions, billing, audits, cancellations and reinstatements.


What do our clients have to say?

  • FileHandler

    “A very well designed product which manages an extensive amount of detail and a very responsive vendor. The customer service JW Software provides is exemplary.”

    - Arlye Poweleit

    Application Support Lead at Hudson Insurance Group
  • “I have been in the business for 28+ years, this is the easiest system to learn. Absolutely love JW software’s product, very easy to use. Customer Service is great, always get someone on the phone, always willing to help out and make sure you understand. Love the way they can customize anything to accommodate our needs. Very user friendly and easy to navigate.”

    - Gretchen Finch

    Training and Quality Manager at Triad Group
  • “The FileHandler product through JW Software has revolutionized the operations claims administration. Every business has it’s nuance and specialty. The JW development team has risen to each challenge we have presented them with and succeeded in customizing their software to meet the specific needs of our business. We have taken a paper intensive process, and transformed it into the fully electronic system that it should be. The result is optimized efficiency, real time visibility and transparency to the customer throughout the claims administration process.”

    - Jake Gillis

    Vice President, A-G Administrators, Inc.
  • “I have had excellent dealings thus far with JW Software and are very satisfied with their product. They are very responsive to our needs and when improvements are needed to the software, JW Software is very responsive.”

    - Len Urist

    Assistant Director
  • “I have been a customer of JW Software for 15 years. As a TPA handling self-insured workers’ compensation claims in multiple states, it is critical to have an IT partner that understands our business. With the ever-changing marketplace, our variety of custom needs, special mods, and customer service; JW is always there for us. If anyone is considering a new software provider, I would highly recommend JW Software, Inc..”

    “With JW Software I can deliver customized solutions and data integrity to my TPA clients.”

    - Kelley M. Whorl

    VP of Claims, MMMA-Claims Management of Missouri, LLC
  • “FileHandler by JW Software…Great Product…Great People! I have been using FileHandler since 2006 and purchased it for my own company in 2010. The FileHandler product provides everything a TPA needs to effectively manage their clients’ claims today, and in the future, as it continues to change with the demands of the industry. FileHandler is extremely easy to use, it has robust business rules, adhoc reporting and the flexibility to meet the unique needs of our individual clients. Every year JW Software enhances the product with direct input from their customer base, which is why we feel it will continue to provide the functionality needed in the future. In addition to the great software, they have always provided excellent customer service and support. We have had virtually zero down time outside normal updates and/or data conversions.”

    - Joshua P. Cockfield

    Owner at Louisana Claims Administration (LoCA)
  • “File Handler is perfect for handling claims here at David Morse & Associates. It’s flexible enough to record any data our clients want to track. Then when the inevitable complex, custom report requests come in, the structure is easy to use for creating any custom report needed. I have always been able to say “Yes, I can create that report for you”.  And when we want to modify File Handler a little to suit our unique needs, JW Software always does it quickly and at a good price. Sometimes we hire temporary adjusters that have worked on other systems, and they always comment on how easy and intuitive File Handler is compared to other systems they’ve worked on. I highly recommend File Handler.”

    “We’ve used File Handler for over a decade now and it’s the best claim-handling software we’ve found. We’ve had temp adjusters learn it quickly and comment that they’ve seen dozens of other systems and File Handler is the easiest they’ve seen. It’s intuitive and flexible. We can add custom screens with client-specific fields that only show for that client. With JW’s helpful staff we learned how to access the backend database directly and share data with our accounting software. Support is always same-day and competent. Medicare reporting is built-in and easy to maintain. File Handler is always being improved with new features. I recommend File Handler and wouldn’t use anything else.”

    - Richard Catarineau

    MIS Director at David Morse & Associates, Inc.
  • “I am amazed at the depth at which FileHandler handles the detail. We have had access to and experience with major competitors and not for sale proprietary claims software and find FileHandler is on par with the best and better than most.”

    - Gerald Busick

    Associated Adjusters, International
  • “JW Software is simply the best. Their customer service support team was there for us on day one, and they are still there for us eleven years later. When we made the decision to go with our 3rd generation of FileHandler, expectations were high – and it has exceeded our expectations! National insurance brokers, human resources consultants, and our national accounts marvel at this comprehensive, user friendly RMIS system.”

    “We have utilized JW Software for the past 20 years and they have been outstanding in all aspects.’ They have updated their platform as technology has developed to provide us with the latest and greatest technology. Their customer service is outstanding. Their software is easy to navigate and provides us with the opportunity to customize fields to meet our needs. Our clients are always very impressed with our system.”

    - Diana Craft

    President & CEO at Providence Risk & Insurance Services, Inc.

  • FileHandler

    10 out of

    “We looked at about 6 or 7 different systems and we could not find the product that really met our needs. One of JW’s existing clients recommended FileHandler and after learning more about the product and company, we realized JW and FileHandler were for us. Since moving into production on the system, our claims adjusters manage their claim files more quickly because all the information is on one screen. Our old system required the adjusters to go back and forth between screens to view related claim information.”

    - Anne Roberson

    Operations Manager at Freeman Administrative Solutions, Inc.
  • “Aurora Public Schools is extremely excited about the opportunity to automate our claims tracking across all lines. The support and implementation process has gone very well and the JW staff have been very responsive and wonderful to work with!”

    - Julie Meskimen

    Aurora Public Schools
  • “Atlas is always looking to improve our customer service programs by adopting the best technology. FileHandler will improve Atlas’ workflow and allow us to spend more time building relationships with our customers.”

    - Dick Arneson

    Chief Technology Officer, Atlas Van Lines

About Us

JW Software Inc.
JW Software, Inc. is a privately held company dedicated to providing the best claims management software since 1989, the start of the Information Age. The FileHandler Claims Management System was released over 25 years ago and has become the gold standard in the risk management software industry. FileHandler, the flagship claims management software, and PolicyHandler, a complete Workers’ Compensation Policy Management System, have evolved to develop a comprehensive web-based software solution for businesses to effectively manage policies and insurance claims.

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