IT Challenges as Insurance steps to a permanent remote workforce
Countless
insurance carries today are not equipped with the digital tools and platforms
needed to enable their employees to work solely remote.
As the
current global pandemic continues, insurance carriers are accelerating their
innovation timelines in the areas of automation, machine learning, and big data
analytics. Each of these emerging areas
will help carriers attain a competitive advantage, improve productivity, and
create a more satisfying customer experience.
Accelerating
Innovation Strategies
COVID-19
offers new challenges to the insurance sector.
More than ever, it is essential that carriers continue to innovate to
prevent potential claim disruptions, poor customer experiences, and more.
At the
front, solving the demand for the remote workforce is the pressing challenge.
Current insurance technology does not provide the internal IT function
needed. Instead, it helps front-line
sales, underwriting, claims management, marketing, and product
development. However, the abrupt move to
a permanent remote workforce requires IT services to answer at once.
Setting
the ‘New’ Cybersecurity Standard
Implementing
security standards and placing a robust security program in place is
vital. To reduce the risk of both
insurers and policyholders, JW Software applies “end-to-end” encryption,
identity access management, and 24/7 cybersecurity monitoring.
Here is a
few of the insurance business process changes and technology demands brought on
by the COVID-10 pandemic:
Work-life balance: Staff may struggle to work remotely
full-time and will need time adjusting to this new way of claim processing. Consider FileHandler Enterprise’s business
automation to assign tasks, run scheduled reports, confirm coverages, and
generate customer contact at first notice while staying fully remote and safe.
Transitioning to a full-time remote workforce: Because of COVID-19, the impact on P&C
claims adjusters who visited sites to file and record adjustments to the claim
for claims managers to review have switched to entirely electronic processes.
With permanent virtual desktops and home offices, claims management is
changing. FileHandler, however, is
already built to support a fully remote office as a cloud-based application
with daily backups for secure data.
Security challenges: Enforcing security policies is vital for
all industries, especially insurance.
Most carries still harness legacy software systems which create security
concerns, but also make remote workforces unproductive and challenging for
employees. Utilize FileHandler’s
cloud-based solution designed to ensure maximum uptime with fast performance,
high levels of security at data centers, built-in triple redundancy od data,
and hot-site disaster recovery.
IT Support pains: Because
IT service desks cannot physically fix end-user issues, wait times and repairs
are rapidly increasing. In this case, tools to support remote work may
become standard. For example, if a claims processor, paying customer service or
any resource that provides support to an insurer, are not able to help their
customer due to the system or issues at home office, it could result in poor
customer service. Avoid the burden and
costs associated with hosting and let JW Software handle the hosting,
maintenance, management, backups, and upgrades with our industry-leading claims
management software, FileHandler Enterprise.
Encourage water cooler chat:
While work has physically moved to an entirely remote workforce,
business culture is still essential.
Increase your team’s productivity and morale by staying connected. Easily email and message back and forth from
within the claim and make the most of remote work.
Let FileHandler Enterprise handle that remote workforce
burden and host your business today!
JW Software was started in 1989, as a software company designed to create custom business applications for small businesses in the St. Louis area. The company found a niche in the insurance industry, specifically Third-Party Administrators that needed Claims Management Software to manage their business needs and launched the claims management software. FileHandler™ has become a trusted software solution in the claims and risk management market for the past 31 years. JW Software is continuing its growth and evolution in 2020 with the launch of FileHandler Enterprise™, the newest claims management solution incorporating the newest technology and security to the system. FileHandler Enterprise™, the flagship claims management software, and PolicyHandler, a complete Workers’ Compensation Policy Management System, have evolved to develop a comprehensive web-based software solution for businesses to effectively manage policies and insurance claims.
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