Customer Reviews | JW Software

I have been a customer of JW Software for 15 years. As a TPA handling self-insured workers’ compensation claims in multiple states, it is critical to have an IT partner that understands our business. With the ever-changing marketplace, our variety of custom needs, special mods, and customer service; JW is always there for us. If anyone is considering a new software provider, I would highly recommend JW Software, Inc. With JW Software I can deliver customized solutions and data integrity to my TPA clients.

I have been in the business for 28+ years, this is the easiest system to learn. Absolutely love JW software’s product, very easy to use. Customer Service is great, always get someone on the phone, always willing to help out and make sure you understand. Love the way they can customize anything to accommodate our needs. Very user-friendly and easy to navigate.

A very well designed product which manages an extensive amount of detail and a very responsive vendor. The customer service JW Software provides is exemplary.

I have had excellent dealings thus far with JW Software and are very satisfied with their product. They are very responsive to our needs and when improvements are needed to the software, JW Software is very responsive.

FileHandler by JW Software…Great Product…Great People! I have been using FileHandler since 2006 and purchased it for my own company in 2010. The FileHandler product provides everything a TPA needs to effectively manage their clients’ claims today, and in the future, as it continues to change with the demands of the industry. FileHandler is extremely easy to use, it has robust business rules, ad-hoc reporting and the flexibility to meet the unique needs of our individual clients. Every year JW Software enhances the product with direct input from their customer base, which is why we feel it will continue to provide the functionality needed in the future. In addition to the great software, they have always provided excellent customer service and support. We have had virtually zero downtime outside normal updates and/or data conversions.

JW Software is simply the best. Their customer service support team was there for us on day one, and they are still there for us eleven years later. When we made the decision to go with our 3rd generation of FileHandler, expectations were high – and it has exceeded our expectations! National insurance brokers, human resources consultants, and our national accounts marvel at this comprehensive, user-friendly RMIS system. We have utilized JW Software for the past 20 years and they have been outstanding in all aspects.’ They have updated their platform as technology has developed to provide us with the latest and greatest technology. Their customer service is outstanding. Their software is easy to navigate and provides us with the opportunity to customize fields to meet our needs. Our clients are always very impressed with our system.

The FileHandler product through JW Software has revolutionized the operations claims administration. Every business has its nuance and specialty. The JW development team has risen to each challenge we have presented them with and succeeded in customizing their software to meet the specific needs of our business. We have taken a paper-intensive process and transformed it into the fully electronic system that it should be. The result is optimized efficiency, real-time visibility and transparency to the customer throughout the claims administration process.

Atlas is always looking to improve our customer service programs by adopting the best technology. FileHandler will improve Atlas’ workflow and allow us to spend more time building relationships with our customers.

We’ve used File Handler for over a decade now and it’s the best claim-handling software we’ve found. We’ve had temp adjusters learn it quickly and comment that they’ve seen dozens of other systems and File Handler is the easiest they’ve seen. It’s intuitive and flexible. We can add custom screens with client-specific fields that only show for that client. With JW’s helpful staff we learned how to access the backend database directly and share data with our accounting software. Support is always same-day and competent. Medicare reporting is built-in and easy to maintain. File Handler is always being improved with new features. I recommend File Handler and wouldn’t use anything else.

I am amazed at the depth at which FileHandler handles the detail. We have had access to and experience with major competitors and not for sale proprietary claims software and find FileHandler is on par with the best and better than most.

Aurora Public Schools is extremely excited about the opportunity to automate our claims tracking across all lines. The support and implementation process has gone very well and the JW staff have been very responsive and wonderful to work with!

We looked at about 6 or 7 different systems and we could not find the product that really met our needs. One of JW’s existing clients recommended FileHandler and after learning more about the product and company, we realized JW and FileHandler were for us. Since moving into production on the system, our claims adjusters manage their claim files more quickly because all the information is on one screen. Our old system required the adjusters to go back and forth between screens to view related claim information.