JW Software Cloud Computing

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JW Software “opens up the clouds” to deliver the FileHandler Claims Management platform!

JW Software’s Cloud Computing Model provides dramatic benefits to our clients, for example:

1. The JW Software Cloud Computing Model dramatically decreases implementation time and eliminates the time related to on-going hardware and software maintenance
2. Cloud computing provides the most effective technical environment to secure and support the highly regulated data requirements of the insurance industry
3. Cloud computing minimizes data exposure risks through its comprehensive application and server data security as well as via the SSAE-16 compliant infrastructure and facility security

• Access
  • Internet Access via URL Link off of client’s site
  • 24/7 support and a 100% network uptime guarantee on Hardware/Infrastructure
  • One support line for both software and hardware support
• Infrastructure
  
  • All Required Hardware and Software:
    1. Application Server
    2. Database Server
    3. Exchange Server
    4. Operating System(s)
    5. FileHandler and PolicyHandler (includes upgrade support)
  • System Backup every 24 hours with data stored off-site

Services
In addition to the standard FileHandler and PolicyHandler support and maintenance, JW provides the hardware and software support typically provided by the client’s in-house IT staff. Although in the Cloud Coumputing model a majority of the services are provided by JW, several functions continue to be managed by the client. For example:

• Typical Services provided by JW
  • Monitoring logs
  • System performance monitoring
  • Backups
  • Testing Backups
• Typical Services provided by client
  • FileHandler and PolicyHandler Security
  • Connectivity to Internet
  • Reference Table Maintenance
  • Password configuration
  • Desktop Software support
  • Printer support
  • Virus protection on client workstation
  • Running interfaces
  • Correspondence maintenance
• Data Center Specifics
  • JW maintains the OS, security updates, service packs, etc.
  • JW maintains full administrator login rights and full control of the server.
  • Data Center provides 24/7 support and a 100% network uptime guarantee in the SLA
  • Internet providers are five top-level Tier 1 companies running BGP4 with all routers running in a redundant configuration for reliability
  • Data Center Intelligent Routing solution that sends all of our traffic out the fastest possible route
  • Redundancy built into all of our systems, including power, UPS, security, network connection, HVAC, etc.
  • All of the servers are Dell PowerEdge servers with Juniper routers as the primary router
  • Minimum N+1 redundancy in all systems and in many instances, the redundancy is greater than N+1
  • Fully redundant CRAC Units (HVAC)
  • Redundant UPS Systems
  • Vesda Early Warning System for fire detection/protection
  • Anti-Static Flooring
  • Redundant Diesel Power Generators
  • Managed Back Up and Firewall
  • Biometric Palm Scanners combined with electronic key card access on all exterior doors with all interior doors to the data center require an additional card scan
  • Security is monitored both on and off-site and with recorded camera surveillance on the entire facility.
  • All servers are installed in locking cages or cabinets and we have engineers available and on-site 24 / 7
  • The redundant Juniper routers leverage Foundry BigIron's for the core switches.
  • Intelligently Routed bandwidth and DDoS mitigation built into network
  • Dual power grid feeds from the local power company (Ameren)
  • SLA provided upon request

Request
Information