All FileHandler clients that have a Maintenance and Support agreement with JW Software Software are members of the JW Software User Group. The JW Software User Group plays a vital role in the direction of our product line, specifically directing JW Software’s R&D resources as to which functionality should be developed for each new release.
User Group feedback is both received at our annual user conference as well as via the FH Voting Terminal, JW Software’s interactive enhancement rating and communication system. This on-line tools provides members of the User Group a real-time mechanism to submit not only suggestions for system enhancements, but also an interactive voting system for other User Group Members to rate the suggestion and automatically rank the enhancement for inclusion in the next release.
Historically, suggestions for system enhancements were provided either via e-mail or phone to the account manager and subsequently put to a vote by the User Group Board. JW Software has entirely automated this process by providing clients the “FH Voting Terminal”. The FH Voting Terminal allows clients to make suggestions for system enhancements in real-time through a secure link on our website: www.jwsoftware.com.
The FH Voting Terminal is configured so that high-level system functionality, i.e., Notes, Diaries, etc., is displayed in a folder format on the left side of the screen. To suggest enhancements, clients initially select the applicable folder (and any sub-folder that may be present) and select the “Add Comment” button. Clients may enter new suggestions or add a comment on a previous suggestion.
In addition to a free form text field, users may “vote” on a suggested enhancement by entering a numerical score. Voting is on a scale of 1-5 with a ‘1’ being “no interest in the suggested enhancement” and ‘5’ being a “must have for the next release”. The FH Voting Terminal continually calculates the voting score for each suggested enhancement in real-time and ‘slots’ the enhancements in the development queue.
To actively engage our client base in all future development, clients may also elect to be automatically notified of any suggested upgrades via e-mail or they may opt to periodically view the website when convenient.
Completely integrated as part of the base product, FileHandler incorporates the
FH Business Automation Module, a tool that allows your organization to custom design
workflow through a series of automated business rules designed to drive specific actions.
To see our list of Business Rules, please
contact us.
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