JW Software is in search of a Quality Assurance Specialist.

 

This role, while technical in nature, will be working closely with a variety of clients. The ideal candidate will have strong customer service skills and will be able to troubleshoot issues with the client software.

Responsibilities include:

  • Maintain optimum customer service levels for clients across all of our proprietary software products
  • Provide hotline support and training for external clients on the use of our proprietary software packages; provide insight and recommendations on software improvements via client interactions
  • Assist clients with change management needs; learn and understand client business needs
  • Resolves and documents customer issues both internally and externally
  • Coordinates with team members to ensure all client requests are handled appropriately and timely
  • Reproduces client issues in our testing lab, identifies and reports the issues
  • Tracks open software issues until a resolution is released and collaborates with clients to provide temporary known workarounds as needed
  • Provides answers, explanations and resolutions to clients
  • Handles business sensitive information with appropriate confidentiality.
  • Perform testing of new software platforms and releases

 

Desirable Traits:

  • Superior interpersonal skills inclusive of a positive, easy-going, people-oriented attitude with an ability to work with users at all levels within the company
  • Intellectual curiosity, excellent problem-solving skills, including the ability to identify root causes and recommend solutions
  • Excellent verbal and written communication skills; ability to communicate analytical and technical content in an easy-to-understand way
  • Quality time-management, organizational, and prioritization skills
  • Dependable, flexible, adaptable, attentive to detail with a strong work ethic
  • Possess a willingness to learn new technologies and adapt to dynamic environments
  • Ability to plan, organize and manage multiple tasks in an environment subject to disruptions and/or a rapidly changing focus

 

SQL experience and prior support experience is a plus.

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Position(s) Applying For:
Quality Assurance SpecialistC# .NET DeveloperSenior .NET Developer

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