JW firmly believes that a successful partnership with a technology vendor doesn’t rest solely on the technology alone. We have found through our many years of implementing claims solutions that people, processes and a well planned and executed implementation methodology designed to implement and support the product are equally as valuable as the actual technology itself.

JW incorporates several services as part of our total product offering:

• Implementation/Project Management Services
• Data Conversion Services
• Training
• Support

Project Management Services
We strongly feel the JW Software implementation methodology is a powerful differentiator that separates our organization in the marketplace. The JW “dedicated team approach” is a process predicated on a dedicated team of JW-resources fully devoted from contract execution to production and beyond. This dedicated team is charged with seamlessly moving our clients from their current environment onto FileHandler.

As it relates to assignment of duties, JW employs the following methodology:

At contract execution a JW Project Manager is assigned to the client to manage the following functions:

• Liasion between Data Conversion Staff and client
• Provide all Implementation/Project Management Services
• Workflow Design
• Security Configuration
• Customization

Throughout this process (which may typically take 3-4 months), the JW Training and Support staff that is assigned to the specific account will be included in all the electronic communications (e-mails, etc.) as well as any pertinent on-site meetings and conference calls between the client and the JW Project Manager.

The benefit of this approach for both Training and Support is that both team members will become intimately familiar with not only the client’s resources, but also the subtleties and nuances of the project, thus ensuring the smooth delivery of these services.

The end result of this strategy is that upon production use of the system, clients have two resources dedicated to their specific account providing two distinct levels of support.

Throughout our 18-year history, this model has been proven effective as evidenced by our 100% implementation success rate and we have found this ‘dedicated team approach’ allows for JW resources to not only provide unparalleled support, but to also become intimately familiar with each client’s business practices so as to allow them to continually uncover ways to align the system with the client’s business strategies.