Gulfport, MS and Little Rock, AR – Ramsey, Krug, Farrell & Lensing (RMR) and Associated Adjusters International (AAI), two divisions of BancorpSouth Insurance Services, Inc., announced today that the two organizations have moved into full production on the browser-based version of the FileHandler Claims System to support their Third Party Claims Administration and Independent Adjusting businesses.
"We have been using the Filehandler client-server system for eight years and have always considered it be a major contributor in our ability to provide our clients with the quality of detailed information that is needed for thorough analysis of their claims management program,” said Linda Collins, Chief Operating Officer of Risk Management Resources. “The new web based program is especially nice in that it allows us to further enhance our reporting capabilities and at the same time gain internal workflow efficiencies that are state of the art. Our clients our especially pleased with their ability to access the system over the internet."
“As we continue to migrate our existing clients onto the browser-based platform, the development effort put into the product is validated when clients such as AAI and RMR realize such immediate efficiency gains through FileHandler’s browser-based technology,” said Laura Goddard, Senior Project Manager for JW Software.
“We hold relationships with our clients in the highest regard,” said Jim Wieland, JW President. “When clients such as AAI and RMR stay with JW and migrate to the browser platform, that validates the entire relational component of our business. JW’s desire is to serve as a technology partner, not just a vendor. When clients stay and grow with us, we’re meeting our objective.”
Ms. Collins echoes the sentiment, "BancorpSouth Insurance Services, Inc. considers the Filehandler system, as well as the unprecedented support of the JW Software team, to be a significant tool in our ability to obtain and retain clients.”
About Ramsey, Krug, Farrell & Lensing and Associated Adjusters International
Ramsey, Krug, Farrell & Lensing is a full-service independent insurance agency providing personal and business insurance, life and employee benefits, self insurance and risk management services, professional specialty programs and international coverages. We also administer claims handling and develop loss control programs for our clients around the world.
AAI offers 24-hour claims handling services. The organization’s experience not only includes bodily injury and property damage, but also includes the management of cargo claims as well as making arrangements for transfer of cargo to replacement vehicles or local storage.
AAI includes among its clients an international waste management company that provides most of the commercial and residential refuse and recycling collection for the entire Mississippi Gulf Coast.
