Background
As many organizations in the insurance technology industry continue to merge, sell and/or leave the industry altogether,
JW Software is one of the few remaining privately-held, independently-owned and operated insurance system providers in the country.
The company is uniquely positioned therefore to provide the marketplace an unmatched combination of products, services and experience:
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An experienced organization
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100% success rate on every implementation over our 23-year history
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A 100% US-based employee population averaging over 10 years with JW Software
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Two offices: St. Louis, Missouri with a sales office in Aurora, Ohio
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An organization that is unbiased and unhindered by parent-company/outside investor objectives.
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Flexibility in pricing approaches and deployment models
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A proven and mature claims product (FileHandler’s browser version has been in production for 9 years and on its seventh release)
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A proven and proprietary software development methodology leveraged with PolicyHandler and CertificateHandler
Although there have been many changes in technology and the industry since our inception over 20 years ago,
JW Software has maintained and continues to leverage our mission statement as its benchmark for service and quality:
“Provide clients a strategic combination of cutting-edge technology and unparalleled
services to streamline operations, producing positive results in increased production and lower costs”
Technology
JW Software began operations in 1989. The primary focus at that time was the development, marketing and support of the FileHandler® time and
expense-tracking software application. In 1991, JW Software began the development of the full FileHandler product, a multi-line claims
administration system developed in dBASE III for the DOS environment. After development was complete on the DOS product in 1992,
JW Software began marketing FileHandler to a broader audience consisting of third party administrators, carriers, public entities
and self-insured organizations, all of whom handled multiple lines of business including workers compensation, auto, general
liability and property. The FileHandler product served as the flagship and only product JW Software supported and marketed until
2009 when JW Software released the PolicyHandler system. JW Software further expanded its offerings by releasing the CertificateHandler
system in 2010 completing its suite of browser-based insurance software systems. From our inception, JW Software has experienced solid
and steady growth that is directly attributed to the following:
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The support of emerging technologies
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Launching the FileHandler Windows product in 1996
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Launching the FileHandler Browser-Based product in 2002
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Launching of the PolicyHandler System in 2009
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Launching of the CertificateHandler in 2010
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Providing a comprehensive suite of products for a variety of clients, specifically:
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Third Party Administrators
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Insurance Carriers
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Self-Insured Entities
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Municipalities
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Risk Pools
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Providing unparalleled service and support to our highly satisfied client base
Today, all of JW Software's products are .NET, browser-based applications with FileHandler
in its seventh release, PolicyHandler in its first release, and CertificateHandler on its second release.
Services
JW Software takes great pride in our unparalleled support services. Our on-call
support staff is available toll-free from 8:30-5:30pm CST with optional off-hours
availability via an emergency paging system. More than 80 percent of incoming
calls are connected in real-time to either the clients dedicated account manager
or a member of their dedicated support team. We are so confident in our support
staff that our service contract guarantees the following response times:
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Support Requests Received during Normal Business Hours
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On Average, 80% of all support calls are answered in person
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On Average, calls redirected to voice mail will be returned within 1 hour
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On Average, problems received via email will be acknowledged within 1 hour
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Support Requests Received during Extended Support
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On Average, calls received via "911 Page", will be returned within 1 hour
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Support Requests Received outside of Normal / Extended Hours
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Acknowledgement by 9:30 a.m.CST, the following business day