Background
As many organizations in the insurance technology industry continue to merge, sell and/or leave the industry altogether,
JWS is one of the few remaining privately-held, independently-owned and operated insurance system providers in the country.
The company is uniquely positioned therefore to provide the marketplace an unmatched combination of products, services and experience:
Although there have been many changes in technology and the industry since our inception over 20 years ago, JWS has maintained and continues to leverage our mission statement as its benchmark for service and quality:
“Provide clients a strategic combination of cutting-edge technology and unparalleled services to streamline operations, producing positive results in increased production and lower costs”
Technology
JWS began operations in 1989. The primary focus at that time was the development, marketing
and support of the FileHandler® time and expense-tracking software application.
In 1991, JWS began the development of the full FileHandler product, a multi-line
claims administration system developed in dBASE III for the DOS environment. After
development was complete on the DOS product in 1992, JWS began marketing FileHandler
to a broader audience consisting of third party administrators, carriers, and public
entities and self-insured organizations, all of whom handled multiple lines of business
including workers compensation, auto, general liability and property. From our inception,
JWS has experienced solid and steady growth that is directly attributed to the following:
Today, the entire solution is a .NET, browser-based application with FileHandler in its sixth release (with a host of clients in full production) and PolicyHandler in its first release.
Services
JW Software takes great pride in our unparalleled support services. Our on-call
support staff is available toll-free 14 hours per day with optional off-hours
availability via an emergency paging system. More than 80 percent of incoming
calls are connected in real-time to either the clients dedicated account manager
or a member of their dedicated support team. We are so confident in our support
staff that our service contract guarantees the following response times:
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