Background
As many organizations in the claims software industry continue to merge, sell and/or leave the industry altogether,
JW is one of the few remaining privately-held, independently-owned and operated claims system providers
in the country. The company is uniquely positioned therefore to provide the marketplace an unmatched
combination of products, services and experience:
Although there have been many changes in technology and the industry since our inception in 1989, JW has maintained and continues to leverage our mission statement as its benchmark for service and quality:
"Provide clients a strategic combination of cutting-edge technology and unparalleled services to help streamline claims processes and increase production."
History
In the first two years of its existence, JW accomplished our mission through the development and
support of custom software applications for small service-oriented businesses. In 1991,
JW began the development of its flagship product, FileHandler®, a multi-line claims
administration system developed in dBASE III for the DOS environment. After development
was complete on the DOS product in 1992, JW began marketing FileHandler to a broader
audience consisting of third party administrators, carriers, public entities and
self-insured organizations handling all lines of business including workers compensation,
auto, general liability and property. From our inception, JW has experienced solid and
steady growth that is directly attributed to the following:
Today, JW leverages cutting edge browser technology and state of the art hosting services to provide the claims industry products ideally suited to increase production and improve claims handling, specifically:
Services
JW Software takes great pride in our unparalleled support services. Our on-call support
staff is available toll-free 14 hours per day with off-hours availability via JW’s “911”
paging system. More than 80 percent of incoming calls are connected in real-time to
either the clients dedicated account manager or a member of the support team. We are
so confident in our support staff that our service contract guarantees the following response times: