Background
As many organizations in the insurance technology industry continue to merge, sell and/or leave the industry altogether, JWS is one of the few remaining privately-held, independently-owned and operated insurance system providers in the country. The company is uniquely positioned therefore to provide the marketplace an unmatched combination of products, services and experience:

• An experienced organization
  • 100% success rate on every implementation over our 20-year history
  • A 100% US-based employee population averaging over 7 years with JWS
  • Two offices: St. Louis, Missouri with a sales office in Cleveland, Ohio
• An organization that is unbiased and unhindered by parent-company/outside investor objectives.
• Flexibility in pricing approaches and deployment models
• A proven and mature claims product (FileHandler’s browser version has been in production for 7 years and on its sixth release)
• A proven and proprietary software development methodology leveraged with PolicyHandler

Although there have been many changes in technology and the industry since our inception over 20 years ago, JWS has maintained and continues to leverage our mission statement as its benchmark for service and quality:

“Provide clients a strategic combination of cutting-edge technology and unparalleled services to streamline operations, producing positive results in increased production and lower costs”

Technology
JWS began operations in 1989. The primary focus at that time was the development, marketing and support of the FileHandler® time and expense-tracking software application. In 1991, JWS began the development of the full FileHandler product, a multi-line claims administration system developed in dBASE III for the DOS environment. After development was complete on the DOS product in 1992, JWS began marketing FileHandler to a broader audience consisting of third party administrators, carriers, and public entities and self-insured organizations, all of whom handled multiple lines of business including workers compensation, auto, general liability and property. From our inception, JWS has experienced solid and steady growth that is directly attributed to the following:

• The support of emerging technologies
  • Launching the FileHandler Windows product in 1996
  • Launching the FileHandler Browser-Based product in 2002
  • Launching of the PolicyHandler System in 2009
• Providing a comprehensive suite of products for a variety of clients, specifically:
  • Third Party Administrators
  • Insurance Carriers
  • Self-Insured Entities
  • Municipalities
  • Risk Pools
• Providing unparalleled service and support to our highly satisfied client base

Today, the entire solution is a .NET, browser-based application with FileHandler in its sixth release (with a host of clients in full production) and PolicyHandler in its first release.

Services
JW Software takes great pride in our unparalleled support services. Our on-call support staff is available toll-free 14 hours per day with optional off-hours availability via an emergency paging system. More than 80 percent of incoming calls are connected in real-time to either the clients dedicated account manager or a member of their dedicated support team. We are so confident in our support staff that our service contract guarantees the following response times:

• Support Requests Received during Normal Business Hours
  • On Average, 80% of all support calls are answered in person
  • On Average, calls redirected to voice mail will be returned within 1 hour
  • On Average, problems received via email will be acknowledged within 1 hour
• Support Requests Received during Extended Support
  • On Average, calls received via "911 Page", will be returned within 1 hour
• Support Requests Received outside of Normal / Extended Hours
• Acknowledgement by 9:30 a.m.CST, the following business day