Background
As many organizations in the claims software industry continue to merge, sell and/or leave the industry altogether, JW is one of the few remaining privately-held, independently-owned and operated claims system providers in the country. The company is uniquely positioned therefore to provide the marketplace an unmatched combination of products, services and experience:

• A proven and mature claims management product (FileHandler’s browser version has been in production for 5 years and on its fifth release)
• An experienced organization (200 implementations since 1989 with a 100% success rate)
• An organization that is unbiased and unhindered by parent-company/outside investor objectives.
• Flexibility in pricing approaches and deployment models

Although there have been many changes in technology and the industry since our inception in 1989, JW has maintained and continues to leverage our mission statement as its benchmark for service and quality:

"Provide clients a strategic combination of cutting-edge technology and unparalleled services to help streamline claims processes and increase production."

History
In the first two years of its existence, JW accomplished our mission through the development and support of custom software applications for small service-oriented businesses. In 1991, JW began the development of its flagship product, FileHandler®, a multi-line claims administration system developed in dBASE III for the DOS environment. After development was complete on the DOS product in 1992, JW began marketing FileHandler to a broader audience consisting of third party administrators, carriers, public entities and self-insured organizations handling all lines of business including workers compensation, auto, general liability and property. From our inception, JW has experienced solid and steady growth that is directly attributed to the following:

• The support of emerging technologies
  • Launching the FileHandler Windows product in 1996
  • Launching the FileHandler Browser-Based product in 2003
• Providing a comprehensive suite of products for a variety of clients, specifically:
  • Third Party Administrators
  • Insurance Carriers
  • Self-Insured Entities
  • Municipalities
  • Independent Adjusters
  • Risk Pools
• Providing unparalleled service and support to our highly satisfied client base

Today, JW leverages cutting edge browser technology and state of the art hosting services to provide the claims industry products ideally suited to increase production and improve claims handling, specifically:

• FileHandler: .NET, browser-based application in its fourth release with a host of clients in full production. Since JW’s inception in 1989, we have implemented over 200 clients on our claims administration platform.

Services
JW Software takes great pride in our unparalleled support services. Our on-call support staff is available toll-free 14 hours per day with off-hours availability via JW’s “911” paging system. More than 80 percent of incoming calls are connected in real-time to either the clients dedicated account manager or a member of the support team. We are so confident in our support staff that our service contract guarantees the following response times:

• Support Requests Received during Normal Business Hours
  • On Average, 80% of all support calls are answered in person
  • On Average, calls redirected to voice mail will be returned within 1 hour
  • On Average, problems received via email will be acknowledged within 1 hour
• Support Requests Received during Extended Support
  • On Average, calls received via "911 Page", will be returned within 1 hour
• Support Requests Received outside of Normal / Extended Hours
• Acknowledgement by 9:30 a.m.CST, the following business day