ASP Options
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Listed below is a detailed description of the services provided in the JW ASP model:

• Access
  • Internet Access
  • Software support availability according to JW SLA
  • 24/7 support and a 100% network uptime guarantee on Hardware/Infrastructure
  • One support line for both software and hardware support
• Infrastructure
  Application Server
  • Hardware
  Operating System
  • FileHandler (includes upgrade support)
• Database Server
  • Hardware
  • Operating System
  • Database
  • System Backup every 24 hours with data stored off-site

Services
In addition to the standard FileHandler support and maintenance, JW provides the hardware and software support typically provided by the client’s in-house IT staff. Although in the ASP model a majority of the services are provided by JW, several functions continue to be managed by the client. For example:

• Typical Services provided by JW
  • Monitoring logs
  • System performance monitoring
  • Backups
  • Testing Backups
• Typical Services provided by client
  • FileHandler Security
  • Connectivity to Internet
  • Reference Table Maintenance
  • Password configuration
  • Desktop Software support
  • Printer support
  • Virus protection on client workstation
  • Running interfaces
  • Correspondence maintenance
• Data Center Specifics
  • JW maintains the OS, security updates, service packs, etc.
  • JW maintains full administrator login rights and full control of the server.
  • Data Center provides 24/7 support and a 100% network uptime guarantee in the SLA
  • Internet providers are five top-level Tier 1 companies running BGP4 with all routers running in a redundant configuration for reliability
  • Data Center Intelligent Routing solution that sends all of our traffic out the fastest possible route
  • Redundancy built into all of our systems, including power, UPS, security, network connection, HVAC, etc.
  • All of the servers are Dell PowerEdge servers with Juniper routers as the primary router
  • Minimum N+1 redundancy in all systems and in many instances, the redundancy is greater than N+1
  • Fully redundant CRAC Units (HVAC)
  • Redundant UPS Systems
  • Vesda Early Warning System for fire detection/protection
  • Anti-Static Flooring
  • Redundant Diesel Power Generators
  • Managed Back Up and Firewall
  • Biometric Palm Scanners combined with electronic key card access on all exterior doors with all interior doors to the data center require an additional card scan
  • Security is monitored both on and off-site and with recorded camera surveillance on the entire facility.
  • All servers are installed in locking cages or cabinets and we have engineers available and on-site 24 / 7
  • The redundant Juniper routers leverage Foundry BigIron's for the core switches.
  • Intelligently Routed bandwidth and DDoS mitigation built into network
  • Dual power grid feeds from the local power company (Ameren)
  • SLA provided upon request